Frequently Asked
Questions Page
Bus travel
is cost effective.
- Bus
Charters are very cost effective. The best way
to evaluate this service is to consider the "per person"
cost relative to other transportation options. You'll find that,
even with small numbers in your group, a bus charter can be your
smartest alternative. A bus typically costs about $20 per person,
per day. Compare that to driving cars or flying when you include
all the costs - gas, insurance, airfares, transfers, baggage handling,
etc. Our Event Planning Team is expert in helping you evaluate your
transportation options and per-passenger-mile comparisons.
Trust the Experts
- It's also
important to recognize that bus pricing and service may vary widely.
Like airlines, hotels, and other travel services, prices fluctuate
based on supply and demand. Time of year, day of week, and type
of equipment, all go into the cost of the service at any point in
time. We can help demystify the process.
What
are some of the bus's special features?
We
are a fairly large group. What is the seating capacity?
What type of deposit is required?
What is the refund policy?
When is final payment due?
Is there a discount for larger groups?
What if my trip runs longer than expected?
If I don't need the bus for the whole day do I still
need to pay for it all day?
Do I pay for parking or tolls?
Do I need to tip the driver?
How can I pay?
How do you handle change of plans?
What is the booking process?
What happens after I book an order?
Are you able to travel long distances?
Do I need to find a hotel room for the driver?
Do your buses have air conditioning?
Is there any entertainment onboard for kids?
Is alcohol and/or smoking allowed onboard?
What if my bus is late or has a breakdown?
Can I bring a cooler on the bus?
Will my bus look like the one on your Website?
Are you able to provide handicap accessibility?
Can I get proof of insurance?
Does your company do convention transportation?
Is your pricing competitive with other similar services?
Can you provide ground handlers?
How do you handle bathroom breaks on long trips?
What are your provisions for luggage?
What
are some of the bus's special features?
Special equipment
includes both DVD players and VCR players, with TV monitors for watching
movies. MP3 players are available for you music and listening pleasure.
Climate controlled air conditioning with individual controls, and
reading lights help keep you comfortable, day or night. Panoramic
windows for excellent viewing of the countryside, and window shades
for privacy and naps. Extensive storage is provided for luggage, gear
and equipment both underneath the coach and in overhead compartments.
A restroom / lavatory is standard equipment for your comfort on longer
trips, in addition to frequent stops for stretch and smoke breaks.
There is a public address system for communicating with everyone onboard
and for those special guided tours and scenic locations. Trash bags
are also plentiful.
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We
are a fairly large group. What is the seating capacity?
The seating capacity
is 56 to accommodate even the largest groups, and all are contour,
fully reclining seats with plenty of leg-room and individual lighting.
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What
type of deposit is required?
All reservations
require a 15% deposit at the time of booking in order to secure your
price and availability, and must be received by our office within
2 weeks of initial booking. Your full payment is due 3 weeks prior
to the departure date.
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What is the refund policy?
Your deposit is
refundable up to 3 weeks prior to departure date. Service cancelled
within 3 weeks prior to departure will forfeit the full amount of
paid trip.
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When
is final payment due?
The final payment
is due 3 weeks before departure. Trips booked within 3 weeks of departure
require full payment at time of booking.
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Is
there a discount for larger groups?
Typically, when
booking larger groups, in a single area, you may qualify for a quantity
discount. Discounts are always dependent on availability and time
of year. Our Tour Planners can give you more specific information.
Email us.
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What
if my trip runs longer than expected?
The cost of your
trip is based on the itinerary that was given to us by the group organizer.
If there are additional hours added to the trip you will be responsible
for covering those costs.
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If I don't need the bus for the whole day do I still
need to pay for it all day?
Yes. All trips,
tours and outings are booked in full-day increments. Any part of a
day counts as a whole day.
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Do I pay for parking or tolls?
Parking, bridge
tolls, and road tolls are typically not included in your cost and
should be planned for in the initial planning phase. Talk to one of
our Event Planners.
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Do I need to tip the driver?
You are not obligated
to tip a driver, but we recommend that if you are satisfied with your
service, you tip the driver directly.
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How can I pay?
At this time Heavenly
Journeys accepts cash, checks, or money orders, but not third-party
checks.
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How do you handle change of plans?
Generally, we
can accommodate just about any changes to your trip. When changes
involve moving up or postponing your trip, this is generally handled
as a cancellation and rebook. We can sometimes waive cancellation
fees on re-booking as long as there is availability, and the total
cost of your trip does not change.
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What
is the booking process?
Once you have
submitted a request for a quote, you will be asked to sign a reservation
confirmation as well as make a 15% deposit when booking an order.
(No charters can be confirmed without an in-house deposit).
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What happens after I book an order?
After your trip
has been booked, your Event Planner will work with you by setting
up final payment and helping you with your trip details.
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Do I need to find a hotel room for the driver?
Yes, it is the
responsibility of the client to find a room for the driver. This is
part of the planning and details that your Event Planner can help
you with.
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Do your buses have air conditioning?
Yes, our bus has
air conditioning available, with individual controls, and window shades
for maximum comfort.
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Is there any entertainment onboard for kids?
Yes, there are
AM/FM Cassette and MP3 players for music, DVD players and VCR players
for movies, with numerous television monitors.
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Is smoking allowed onboard?
No smoking is
permitted on our motor coach. We do however make frequent rest stops
every few hours for necessary smoke breaks.
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What if my bus is late or has a breakdown?
All of our equipment
is maintained to a high level of safety and reliability, but in the
unlikely event of some mechanical failure, we will try to make any
delays as short as possible. Of course the length of the delay is
dependent on several factors..
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Can I bring a cooler on the bus?
Coolers are allowed
on most trips, however the cooler must be placed under a seat so that
the aisles remain clear.
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Will my bus look like the one on your Web site?
The bus shown
on our Web site is the bus we charter. If you have a specific question
about the seating or layout, please contact your Event Planner for
assistance.
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Are you able to provide handicap accessibility?
Not at this time.
However, we are looking into acquiring a handicap-accessible coach.
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Can
I get proof of insurance?
Yes, we have the
standard coverage as directed by Georgia law, with a minimum of $5
million in insurance. If necessary, we can get you written proof of
insurance after your booking.
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Does Heavenly Journeys do convention transportation?
Yes, your Event
Planner will work with you to ensure your convention transportation
is handled smoothly.
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Is your pricing competitive with other similar services?
Many companies
require competitive bids when booking trips. We offer a no-cost Request
for Proposal (RFP) service presenting several different options for
you to choose from. We will work with you from beginning to end to
ensure you the very best, and most affordable, options for your needs.
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How
do you handle bathroom breaks on long trips?
There is a fully
equipped on-board restroom for your complete comfort and there are
frequent stops made for stretching and smoke breaks.
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What
are your provisions for luggage?
We have a very
large capacity for luggage storage underneath the bus and in overhead
compartments on-board. If you will require significantly larger amounts
of cargo or equipment, just let your Event Planner know so that arrangements
can be made for you.
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